Terms & Conditions

Joyalukkas Exchange

Licensed by The Central Bank

THE USE OF THIS WEBSITE/ PRODUCTS/ SERVICES IS SUBJECT TO THE FOLLOWING TERMS OF USE.

GENERAL PROVISIONS

The Terms and Conditions listed below govern the access and use of our website (hereinafter called “the Website”)
The Terms & Conditions for the Joyalukkas Exchange branch services (“T&C’s”) read and accepted at Branch outlet as part of registration process will continue to be applicable except only where such other Terms & Conditions are in conflict with these Terms & Conditions (“T&Cs”), in which case this T&C shall prevail.
The term ‘we’ refers to our business, i.e. Joyalukkas Exchange. The content of the pages of this website is for your general information and use only. Use of any information or materials on this website is entirely at your own risk, which we shall not be liable for. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
It is important that you understand that access and use of the Service is conditional on your acceptance of the present Terms and Conditions. At all times, may you request to receive a copy of these Terms and Conditions via post or email. Please send an email to customercare@joyalukkasexchange.com or download it from www.Joyalukkasexchange.com
We hold the right to introduce changes to these Terms of Use from time to time, as and when we deem fit.

TERMS & CONDITIONS(T&C’s) FOR REMITTANCES/ FCY BUY & SELL/ WPS/ OTHER SERVICES:

Transfers/Remittances are considered executed and delivered unless a claim is received within 3 months from the date the remittance was made.
Important Notice: Currency once bought or sold can be returned only with a new transaction at the prevailing market rate.
Important Notice: Any amendments or re-issuance of the remittance transaction requested by the customer for whatsoever reason will be subject to our regular charges and settlement of any rate differences, if applicable.
Warning: Please count your cash before leaving the counter and obtain a receipt for your transaction. Neither Joyalukkas Exchange nor our employees will be held liable for any claims or shortages thereafter. Joyalukkas Exchange has the right to recover any amount paid in excess to the customer due to errors and oversights.
Upon signing the receipt, the customer confirms and acknowledges the correctness, authenticity and legality of all the transaction details and will be held responsible for the same. Joyalukkas Exchange and its agents are indemnified and held harmless from any claims including but not limited to delays, delivery failures, mistakes and losses resulting from any wrong information in the transaction receipt as well as force majeure events or any other circumstances beyond our control. Our liability is limited to performing necessary amendments in the shortest time if possible. Joyalukkas Exchange has the right to recover any amount paid due to errors or oversight.
Important Notice: Refund against Cancellation of Drafts, Transfers or any other Remittance transaction returned unpaid for whatsoever reason will be refunded to the sender at the prevailing market buying rate or transaction rate whichever is lower, excluding the sending charges, any deductions from the beneficiary bank, cancellation fees and any other expense incurred as a result. A confirmation of non-payment and cancellation of the original instruction is required from our correspondent bank or agent before a refund is made.
Important Notice: Refund of any cancelled transactions will be initiated & returned through the same mode of payment to the transaction.
The sender has to hand over the original receipt to the branch in order to initiate the cancellation process. In case the sender is a corporate, refunds or amendments can be conducted through the authorized representative and will not be refunded or paid in CASH under any circumstances. The refund will be made through selected branches only in the form of a Cheque in favor of the corporate name of the sender.
In case the sender is a corporate, Joyalukkas Exchange will deal with the person(s) duly authorized by the company supported by an authorization letter signed by the authorized signatory of the company.
Joyalukkas Exchange reserves the right to use services of intermediary banks and financial institutions in any country of its choice for the execution of this transfer. Correspondent and/or intermediary charges are applicable to some countries and will be deducted at the receiving end.
All types of remittances conducted by the customers are subject to local, federal and international laws as well as the Central Bank of the UAE regulations. All customer information and supporting documents must be provided as per requirements of local and international regulations and standards. The transaction may be blocked by any party involved if found suspicious. The funds involved in the transactions might be frozen based on the instructions from the Regulatory authorities.
The sender and beneficiary will be fully responsible for providing necessary evidence and clarification about any query, including the source of fund, to prove legitimacy and legality of the information and fund involved as well as any follow-ups required with the concerned authorities to effect the payment or claim a refund. In such cases, Joyalukkas Exchange will not bear any responsibility.
Warning: Any transaction-related complaint should be lodged within a maximum period of fourteen (14) days from the date of the transaction. Joyalukkas Exchange will take all possible efforts to resolve any issues for services provided by a third party by coordinating with the concerned service provider. The company has no liability as an agent for any related services. The third party will be fully liable for the completion of its service in accordance with its terms and conditions. Nevertheless, for unauthorized transactions, Consumers are allowed to report the transactions within a minimum of 30 business days.
Original valid ID such as UAE National ID or Passport with a valid UAE visa must be provided while performing any remittance transaction both inward & outward.
If there is any change in the customer profile like change in contact details, employment details etc, consumer shall inform to update in his profile in Joyalukkas system.
For transactions paid by Cheque, the Cheque must be current dated, crossed and payable to Joyalukkas Exchange. Transaction will be valid and released subject to Cheque realization and the amount credited in the Joyalukkas Exchange bank account. In case the provided Cheque is dishonored or rejected for any reason, the customer agrees to settle the full amount in cash along with any variations in the currency rate and other corresponding charges. In case the issue is not resolved amicably, Joyalukkas Exchange shall have the right to cancel the transaction without notice & take all necessary legal actions to protect its rights and recover all related funds.
For Western Union® transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on the Western Union® website (www.westernunion.com)
Any complaints, queries, feedback on our services or fraud incidents can be raised through our official email address customercare@joyalulkkasexchange.com or our customer care @ +971 4 29 73 300
Service charges are available on our website www.joyalukkasexchange.com and the charges may vary based on the product/service and the value of the transaction.
Joyalukkas Exchange will refund the unclaimed funds as per the guidelines of the regulatory authorities which includes
Any processed transaction which is subject to cancellations/rejections for any reason will be refunded to the remitter within 7 days upon/after getting the funds from the respective correspondent.
Unpaid money transfers operator (MTO) transactions for more than 90 calendar days from the date of transaction will be called back from the respective MTO and the same will be refunded to the remitter of the fund.
Upon monthly reconciliation with the correspondents with DD issuance arrangements, in case there are cases not honored within the DD expiry date, funds of such instruments will be recalled if the settlement done prior. Customer will be called and funds will be refunded after deducting the relevant charges by correspondent banks.
Joyalukkas will make all efforts to reach out the customers informing about the unclaimed funds through SMS/ Calls.
Customer eligible for refunds will have to provide necessary documents for the branch staff to verify the customer and the related transaction eligible for refund. In case the transaction is older than 90 days a minimum of 3 working days will be taken to process the refund.
Joyalukkas Exchange will not disclose confidential information about the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
Joyalukkas Exchange shall assume the responsibility of protecting consumers’ data and maintain the conﬁdentiality of the data held with it or with a third party and disclose the data only to approve, facilitate, administer and process applications/transactions or to respond to the queries of the relevant law enforcing authorities inside and outside the country. In case of any breach of data, customers will be informed through our official channels.
In case of any conflict of interest that arises due to technical glitches or reasons beyond control, Joyalukkas Exchange will make reasonable efforts to resolve the concern or may update the customer with relevant actions to avoid such scenarios.
By agreeing to the terms and conditions, you are confirming to opt-in to receive SMS, Phone and email communications from Joyalukkas Exchange containing transactional, promotional and marketing material about our products and services from time to time. We will provide you the option to opt-out of our promotional and marketing communication. You may, also, contact us on customercare@joyalukkasexchange.com or our customer care @ +971 4 29 73 300 to opt-out.
For further inquiries and details on terms and conditions of all Joyalukkas Exchange products and services, please visit our website (www.joyalukkasexchange.com)