Privacy and Data Protection
JOYALUKKAS EXCHANGE IS LICENSED BY THE CENTRAL BANK OF UAE
Privacy & Data Protection
Joyalukkas Exchange gives utmost importance to the privacy and protection of customer data and transaction details. In the course of serving its customers, Joyalukkas Exchange receives, stores and transmits customer (your) information which is sensitive. Information like the customer's name, email ID, telephone number, and account related data are taken from customers by Joyalukkas Exchange in order to give services. All the details will be kept confidential by Joyalukkas Exchange to the fullest extent possible and consistent with the law.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website and mobile application. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
We may collect your personal identification information with all personal details from you in a variety of ways, including but not limited to when you visit our branch and in connection with other activities, services, features or resources we make available on our site and mobile application and also any additional data that we are require by the law or by the requirement of our correspondent service provider or agents.
User allow Joyalukkas Exchange to record user personal details and transaction details in the system for our KYC/due diligence purpose.
Our website, mobile application & remittance application in the branches is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular ‘Malware Scanning’. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We have also implemented variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All payment transactions are processed through a gateway provider and are not stored or processed on our servers.
We may collect non-personal identification information about you whenever you interact with our site and mobile application. Non-personal identification information may include the browser name, the type of computer, mobile device id, mobile operating system and technical information
about your means of connection to our site and mobile application, such as the operating system and the Internet service provider’s utilized and other similar information.
Joyalukkas Exchange collects and may use your personal information for the following purposes:
§ To send periodic emails: The email address you provide will only be used to send you information and updates pertaining to your activities and alerts. It may also be used to respond to your enquiries and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emails that may include our news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our site/mobile application
§ To administer a content, promotion, survey or other site features- To send your information you agreed to receive about topics we think will be of interest to you.
§ To process transactions: We may use the information you provide about yourself when creating a transaction or any other activity. We do not share this information with outside parties except to the extent necessary to provide the service
§ To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you
§ To personalize your experience: We may use information in the aggregate to understand how our customers as a group use the services and resources provided on our site
§ To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs
Our websites (https://www.webremit.com & https://www.joyalukkasexchange.com ) and mobile application may use "cookies" to enhance your browsing experience. Your web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still submit transaction request.
Changes to this privacy policy
Joyalukkas Exchange has the discretion to update entire or a part of its Terms & Conditions at any time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.